Legal
Return policy
R.1 Return conditions
We accept returns of products that have not been damaged, washed or altered in any way. Products must be returned in their original packaging, complete with any accessories, tags and documentation, within 14 days of the purchase date.
R.2 Return procedure
To start a return, contact customer service at support@steelmanh24race.com within the period set out in section R.1 to obtain return authorization and specific instructions. Products returned without prior authorization may not be accepted.
R.3 Return shipping costs
The customer is responsible for the shipping costs of returning the products, except where the return is due to an error on our part or a defective product. We recommend a trackable shipping method, as we are not responsible for any products lost in transit.
R.4 Refunds
Refunds will be made using the same payment method used for the purchase, less any original shipping costs and return fees (if applicable). Once the return has been received and inspected, we will let you know whether the refund has been approved or rejected. If approved, the refund will be processed within 2–7 business days. The time it takes for the refund to reach the customer's account may vary depending on their financial institution.
R.5 Products excluded from returns
We do not accept returns of personalized products, made-to-measure items, or sealed items that are unsuitable for return for hygiene reasons and have been opened after delivery (e.g. underwear, swimwear). In addition, gift cards are non-refundable.
R.6 Errors and defects
If you receive an incorrect or defective product, contact customer service immediately at support@steelmanh24race.com. We will replace the product or issue a full refund, including the shipping costs incurred for the return.
R.7 Product exchanges
At the moment we do not offer the option to exchange a product directly for another. If you would like a different item, return the original item within the period set out in section R.1 (under the conditions above) and place a new order separately.